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Stevenson, Robert Louis, 1850-1894

"Essays of Travel"


Again, in a very large publishing and bookselling establishment, a
man, who seemed to be the manager, received me as I had certainly
never before been received in any human shop, indicated squarely
that he put no faith in my honesty, and refused to look up the
names of books or give me the slightest help or information, on the
ground, like the steward, that it was none of his business. I lost
my temper at last, said I was a stranger in America and not learned
in their etiquette; but I would assure him, if he went to any
bookseller in England, of more handsome usage. The boast was
perhaps exaggerated; but like many a long shot, it struck the gold.
The manager passed at once from one extreme to the other; I may say
that from that moment he loaded me with kindness; he gave me all
sorts of good advice, wrote me down addresses, and came bareheaded
into the rain to point me out a restaurant, where I might lunch,
nor even then did he seem to think that he had done enough. These
are (it is as well to be bold in statement) the manners of America.
It is this same opposition that has most struck me in people of
almost all classes and from east to west. By the time a man had
about strung me up to be the death of him by his insulting
behaviour, he himself would be just upon the point of melting into
confidence and serviceable attentions.


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