But she can be cheerful, polite, considerate; and invariably
she will find that this kind of treatment will bring an immediate
response even from the most sullen servant.
WHEN THE SERVANT SPEAKS
In answering the mistress or master of the household, it is customary for
the servant to say, "Yes, madam," or, "Yes, Sir." Old servants, who have
been for many years in the employ of the same people, may omit the
"madam" and use the name, in this manner--"Yes, Mrs. Brown." Such
slovenly expressions as "No'm" or "Yessir" show lack of good training on
the part of the servant, and poor judgment on the part of the mistress.
Brevity and civility are the two most important virtues of the speech of
the man or maid servant who answers inquiries at the door, admits guests
and takes messages. In the latter case, when a servant takes a message
for one of the members of the household, a polite "Thank you, madam" is
essential. If there is a doubt as to whether or not the hostess is at
home, the well-trained servant admits the visitor, asks her to have a
seat, and says, "I will inquire.
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